Terms & Conditions

Terms & Conditions

About Us
The original illustrations and designs are all by the artist Anna Danielle
The Little Dog
22a Parker Centre,
Mansfield Road,
Derby DE21 4SZ
Tel : 01332 290605
email : info@thelittledog.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse our products, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

Delivery Schedule
We usually process your order within five working days. In the event that we have experienced an unusually high demand for an item which delays delivery, we will email you with a revised delivery date or the option to cancel your order.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security
The Little Dog accepts major credit and debit cards including Visa, Mastercard, Switch and Delta through our payment service provider Velocity Pay. All credit card details are secured with 128–bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Remittance Terms
We accept Visa, Mastercard and all major debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.

Reaching Us
If you need to reach us, please email us on info@thelittledog.co.uk, alternatively, you can call on 01332 290605 or write to us at The Little Dog, 22a Parker Centre, Mansfield Road, Derby DE21 4SZ

Privacy Policy
The Little Dog complies with all aspects of the Data Protection Act of 1984 and the new act of 1998 and as such are registered with the Data Protection Commissioner. We do not disclose details of our customers to any third party.

Returns Policy
The Little Dog maintains a seven working day returns policy. Should you decide that you are not satisfied with your order you must notify us in writing either by royal mail or email within seven working days from date of delivery that it is your intention to cancel your order and that you are returning the goods. We will accept the return of unwanted goods and will refund the full price (including outward postage charges).

You are responsible for returning any unwanted goods to us including the mailing costs. The item’s must be returned in the condition in which they were received eg.unworn, unused and in their original packaging. For fragile or more expensive items we advise that you return the goods by recorded delivery and with the appropriate packaging to ensure safe transit. Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible.

It is always in the customer’s interest to retain proof of postage as they are responsible for the goods until they arrive at The Little Dog premises.

All returns should be sent to:
The Little Dog
22a Parker Centre,
Mansfield Road,
Derby DE21 4SZ
Your statutory rights are not affected.

Security Check
We may occasionally carry out security checks and have the right to refuse access to our website should we consider it necessary. The Little Dog Laughed Limited t/a
The Little Dog Registered in England and Wales – No 4781441
Registered office – 22a Parker Centre, Mansfield Road, Derby DE21 4SZ
VAT No – 817 2244 43